Original topic:

M30S auto restarting after software update, android 10. pls suggest solution

(Topic created on: 10-24-2020 08:52 PM)
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nikjad
Beginner Level 2
Options
Galaxy M
M30S auto restarting after software update, android 10. pls suggest solution on it 
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8 Comments
Ehsank
Expert Level 5
Galaxy M
if after update then try these steps

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre and get reinstall your software update

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work
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nikjad
Beginner Level 2
Galaxy M
done Both steps, still facing the same issue, restarted thrice while typing this reply
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Ehsank
Expert Level 5
Galaxy M
done both steps means?
did you enable safemode?
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Ehsank
Expert Level 5
Galaxy M
done both steps means?
did you enable safemode?
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nikjad
Beginner Level 2
Galaxy M
yes
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Ehsank
Expert Level 5
Galaxy M
bro in safemode you have to be there for long time, this is not the thing is you enable and then instant disable
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Anonymous
Not applicable
Galaxy M
Once check in safe mode if you have restarts in safe mode too then it might be corrupted boot Partition issue. Nothing works for this you have to visit service center for reflashing firmware.
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "auto restart" issue kindly follow below given step:

>> Go to Settings > General management > Reset > Turn off auto start.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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