Original topic:

M21 more time auto #restarted plz solutions this problem

(Topic created on: 03-11-2024 07:44 AM)
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pardeep85ror
Beginner Level 2
Options
Galaxy M
M21 more time auto #restarted plz solutions this problem.
2 Comments
Mayur000
Active Level 6
Galaxy M
Device and care

In that auto maintenance
....

Disable automatic restart.

If that is already disable,



Then take backup of your data, then remove unwanted data...

Then also backup of apps using smart switch.

Then logout from device..
From browser..
Spotify,
Facebook, instagram..
Google..

Logout from all..

Remove lock password fingerprint etc.

Then uninstall all apps as you can.

Then check your phone..
If its work without restart..

Then install apps,.add password, login to Google

Or if still restarts then reset phone.

Don't create any account after phone boots, just skip all,

Disable wifi, data.

Use phone and if it restart then you have battery problem.

Then using smart switch just import apps and data,.it will take 2 hours to import.
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device.

Disable the auto restart function
There are two methods to disable the auto restart function

Method 1: Settings>General management>Reset>Disable Auto restart (if enabled).
Method 2: Settings>Battery and device care>Three dots>Automation>Disable "Auto restart at set times" if enabled

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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