Original topic:

M21 getting auto restart and stucking at logo

(Topic created on: 08-13-2023 05:20 PM)
382 Views
M21pavab
Beginner Level 2
Options
Galaxy M
From last update my m21 is getting auto restart and stucking at logo for 10 minutes. Help me to solve this issue.
Thanks in advance. 
4 Comments
goodthings
Expert Level 5
Galaxy M
My dear reset all settings of your's device in general management settings and also stop Auto optimization in device care app .Thanks.
0 Likes
Mehz
Active Level 7
Galaxy M
Hard reset ... better take to the customer service
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query. We request you kindly visit the service center for a physical inspection of your device. So that they can check the exact issue with the device and fix it as the earliest. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy M
Backup your data before it's too late. To turn on the phone forcefully, press and hold power button and volume down button.

After that try factory reset.
If the issue still persists, try installing firmware whose process I have explained in my post(link below):

https://r2.community.samsung.com/t5/Galaxy-M/Latest-update-about-my-Samsung-M21-restart-issue/td-p/1...

If you find this comment helpful, please click on 3 dots and tap accept as solution.
0 Likes