Issue in Transferring files / data via USB Cable in M51

[AJ11111]

I'm not able to copy paste or transfer data from computer to mobile - internal storage or SD Card via Samsung compatible USB Cable.

I need to zip the files on computer then only can transfer it to mobile. 

Pl let me know why this issue is coming & what to do to resolve it. 

Previously I haven't faced these issue, but now I'm facing this, which is getting re-work to extract on mobile. 

[umesh30]

Make sure that 'USB debugging' option is turned on from developer setting...

[IcyJay30]

Select transferring files from notification panel in m51 when you connect through usb

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1. Settings>>>Developer option>>Default USB configuration>>>USB tethering>>Disable it.

2. If the issue still persists then check the USB connection. Perform interactive checks through Samsung member apps:- Path:- Samsung member>>>Get help>>>Interactive check>>Charger/USB.

3. Also make sure that you are using a genuine Samsung charge.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support