Resolved! Solved

Original topic:

Is anyone facing the same issue like me ??

(Topic created on: 01-28-2023 08:13 PM)
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SanjitX_M32
Active Level 5
Options
Galaxy M
Whenever i play in youtube or any other third party video player like mx player pro etc and try to lock the phone for few minutes and after trying to unlock my phone there is a bug, where it freezes the entire youtube and also mx player or any third party video player in... horizontal rotation mode and won't respond, it will freeze the screen will not respond until i force stop the apps this is happening on my M32 4g after the latest one ui 5 android 13 software update, i also tried all these steps below provide by samsung support team but still the same problems is going on not resolved yet.

1:Clear App data, follow the steps: From Settings, swipe to and tap Apps. Select the app you want to clear. Tap Storage, tap Clear data, and then tap ok. This will completely wipe the app and reset it to the original settings.

2: Clear an app's cache, follow the steps: From Settings, swipe to, and tap Apps. Select the app you want to clear. Tap Storage, and then tap Clear cache.

3: Switch off your phone for a few minutes and then switch it on and wait for a few minutes.

My software👇👇 latest updated version. 

Software update information 
Version: M325FXXU4CVL2 / M325FODM4CVL2 / M325FXXU4CVK5
Size: 184.03 MB
Security patch level: 1 October 2022

Attached screenshot images of problem below where it's freezes in picture in picture (pip) mode both youtube and mx player pro while playing and you can see it won't responding. 



image



23 Comments
Solution
Q7
Active Level 7
Galaxy M
Why don't you close the app then lock your phone.

I know it's not a solution and I don't know any fix either. MX Player & YouTube won't play in the background anyway if you lock your screen.

SanjitX_M32
Active Level 5
Galaxy M
Yes every time i have to close the app and then lock my phone this way the problem is not happening but whenever I'm watching a webseries or let's say long videos on youtube then you know it's very tedious to everytime close the app from ram and reopen it again and again but anyway as you said this is not the complete solution but I agreed it's the only thing that is working right now for me.
Rohitkverma
Active Level 6
Galaxy M
Lol i didn't face any bugs you lol all lol just stupid hehe
0 Likes
Afzal50
Active Level 3
Galaxy M
Tf
0 Likes