Internet connectivity problem

[devendra64]

After the One UI 8 update, my Samsung Galaxy M33 5G has started showing slow 5G network speed and poor connectivity on the Jio True 5G network.  

Even with full 5G signal, the internet speed is very low or sometimes completely stops. 

I have already tried the following:

- Reset network settings 

- Cleared cache partition 

- Manually set APN to Jio 5G (jionet) 

- Switched between 4G/5G auto mode 

The problem started around November 1 and continues even in different locations like Agra and Mathura, where Jio 5G coverage is available. 

Please check if there is any modem or software compatibility issue after the recent One UI 8 update for the Galaxy M33 5G. 

Thank you, 

Chandrajit Singh 

Samsung Galaxy M33 5G user

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Mr-P]

I have also same problem.

Samsung glaxy m06(4/128) 

[devendra64]

Since you problem solved or not

[sammalik19]

Samsung wallet not working on galaxy m33