Original topic:

Internet Issue on Samsung M31

(Topic created on: 02-02-2022 09:14 AM)
2261 Views
whatchamacallit
Active Level 4
Options
Galaxy M
I have been facing internet issue on my samsung m31, at one time it's working properly and then other second the internet stops working even cannot send/recieve message on WhatsApp, the mobile data widget in status bar only one of the 2 arrow glows or sometimes even none of them. I have to on/off the airplane mode in order to use the internet again. I'm facing this problem very frequently. I don't understand why samsung team doesn't check their update properly, in some update their is no issue and with most of the updates the issue with internet comes. 

Can someone tell how to fix this issue as I'm living in remote area and totally dependent on mobile data for my office work.
4 Comments
Ramaaroosh
Beginner Level 2
Galaxy M
I had the same problem with my A71 also you can restart the phone and try cause it worked for me or go to general management then go to reset then reset network settings and then reset
0 Likes
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.
  
Warm Regards,
Samsung Customer Support

0 Likes
pri000
Beginner Level 2
Galaxy M
I have been facing internet issue on my samsung m31, at one time it's working properly and then other second the internet stops working even cannot send/recieve message on WhatsApp, the mobile data widget in status bar only one of the 2 arrow glows or sometimes even none of them. I have to on/off the airplane mode in order to use the internet again. I'm facing this problem very frequently. I don't understand why samsung team doesn't check their update properly, in some update their is no issue and with most of the updates the issue with internet comes. 


Can someone tell how to fix this issue as I'm living in remote area and totally dependent on mobile data for my office work.

0 Likes
Imsan
Beginner Level 2
Galaxy M
I have been facing internet issue on my samsung m31, at one time it's working properly and then other second the internet stops working even cannot send/recieve message on WhatsApp, the mobile data widget in status bar only one of the 2 arrow glows or sometimes even none of them. I have to on/off the airplane mode in order to use the internet again. I'm facing this problem very frequently. I don't understand why samsung team doesn't check their update properly, in some update their is no issue and with most of the updates the issue with internet comes. 


Can someone tell how to fix this issue as I'm living in remote area and totally dependent on mobile data for my office work.

0 Likes