Galaxy M35 5G issues after software update

[NaimIslam31]

After February update, myGalaxy M35 5G is heating more. If I only watch YouTube for 30 minutes the phone is heating like one is playing game for some hours.

Also the battery backup is very bad. If I charged my phone to 80% at night and leave it for all the night the battery level is decreased 2% to 3%. In this time my internet was off and I did not receive any calls. 

Hey Samsung, please fix these issues this are very very irritating.

[Umesh07]

Yes I am also facing same problem
And one more problem
After charging battery percentage suddenly drop to 1 % without usage
If I charge 80%
Without using it drops after removing charger to 79 %
Are you facing same

[NaimIslam31]

Yes

[NaimIslam31]

If I use my phone for a while and then leave it unused for some time, the battery level decreases by 2 to 3%.

[plant35]

Yes absolutely.

[monstersk]

Same problem

[plant35]

Yes brother. If you leave internet on at night battery percentage will be decreased to 7% to 8% 🥲 I am also facing extremely heating issue and app opening delay after February Security Patch Update. But One thing to say the battery backup improved a little bit.

[NaimIslam31]

Report this issue on Samsung Members app. If many people report this issue Samsung will fix this issue as soon as possible.

[plant35]

I already reported about this.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

5. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

8. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support