Samsung M15 Heating Issue

[PS_M15]

My Samsung M15 5G device is very heating when I use internet 

What should I do?

[iamkkronly · Accepted solution]

If your Samsung M15 5G is heating up when using the internet, there could be several reasons for this. Here are a few steps you can follow to troubleshoot and possibly fix the overheating issue:

1. Close Unnecessary Apps Check if there are multiple apps running in the background. Open the Recent Apps menu and close any apps you’re not using. Having too many apps running simultaneously can overheat the device. 2. Disable Background Processes Go to Settings > Battery and Device Care > Battery. Check which apps are using the most battery and restrict them if unnecessary. 3. Check Network Connectivity If your device is struggling to maintain a stable 5G connection, it can cause overheating. Try switching to a lower network mode like 4G or Wi-Fi if possible. Go to Settings > Connections > Mobile Networks and select 4G or Auto. 4. Turn on Power Saving Mode Go to Settings > Battery and Device Care > Battery > Power Saving Mode. This can reduce CPU usage and prevent the phone from getting too hot. 5. Update Your Phone Ensure your phone's software is up to date. Updates often include bug fixes and performance improvements that can help with overheating. Go to Settings > Software Update > Download and Install. 6. Clear Cache Sometimes, an overloaded cache can cause performance issues. Clear the cache partition by turning off the device and then: Press and hold the Volume Up button + Power button simultaneously. Release when the Samsung logo appears. Navigate to Wipe Cache Partition using the volume buttons and select it with the power button. 7. Avoid Intensive Activities Avoid using high-performance apps or playing graphic-intensive games for extended periods while connected to mobile data, especially in areas with weak signal strength. 8. Use a Cooling Pad or Fan If you're using the phone for gaming or heavy internet use, a cooling pad or fan may help reduce the temperature. 9. Factory Reset (Last Resort) If all else fails, you might want to consider performing a Factory Reset, but make sure to back up your data before doing so. Go to Settings > General Management > Reset > Factory Data Reset.

If the issue persists, there could be a hardware issue, and you might need to contact Samsung support or visit an authorized service center for further assit

[PS_M15]

I have Been did Factory data reset last month because of heating

[iamkkronly]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!
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[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support