Original topic:

Hlo friends how many of you facing freeze and restart problem in samsung devices

(Topic created on: 12-21-2022 04:08 PM)
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noor_37
Active Level 3
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Galaxy M
Freeze and restart problem in samsung devices 
7 Comments
Galaxy M
Model
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Austroking
Active Level 5
Galaxy M
Bro uninstall 3rd party apps which u installed from websites other than playstore or galaxy store and then restart the phone once Uninstalled those apps your phone will funtion properly
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tushds
Active Level 1
Galaxy M
After uninstalling 3rd & unnecessary apps, and resting my device. I am still facing same issue bro. Then what I should do again. It irritates me bro. Any solution.
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Austroking
Active Level 5
Galaxy M
If u deleted all third party apps and restarted yet still the issues is not gone then check for software updates and do it if u have any and restart it if there is no update and your phone still has this issue then atlast go for factory reset option which will make your phone like new phone with Default apps only which also delete all your files so better have some backup before doing factory reset and then even after doing this if the issue still persists then it's must be hardware reason behind this reboot issue So better take your phone to nearby Samsung service center I also faced this froze and restart problem in my m33 but after deleting third party apps the problem is gone this step is suggested by Samsung side so
tushds
Active Level 1
Galaxy M
Bro I also have this issue after factory reset.
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Austroking
Active Level 5
Galaxy M
Then you better take it to nearby Samsung service center
cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

There are two methods to disable the auto-restart function
Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

If you are facing this issue after installing any new application then uninstall that application.
Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

Kindly perform some quick troubleshooting steps to resolve the freeze issue:

1. Check space availability:
Kindly check the space on your device: Settings > device care >storage.
To improve the device performance there should be sufficient space. Keep at least ''minimum of 20% internal memory free''.

2. Check internal memory space: Kindly check RAM in your device: Settings>device care>memory. To improve the performance RAM of the device should be free. So, clear the RAM memory once a day.

3. Check app cache:
1- Clear app cache through device care: Apps> settings> device care> storage> clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

2- Clear cache memory of a particular application: App screen>settings>apps>pick the app that you like to clear off the cache memory. For example, 'Samsung internet'> storage> clear cache.

4. Close background running apps:
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all applications, not in use.

5. Uninstall the unnecessary (3rd party application) apps:
Too many apps installed on the device may cause the device heating issue. Uninstall the unnecessary apps if not using them.
Path: Settings>>Apps>>Select the third-party application from Apps. Eg. DU Recorder>>Uninstall

6. If the issue has not been resolved then remove the memory card from the device:
Step1: Before removing the memory card, first, unmount it for safe removal.
On the home screen, tap apps > settings > device maintenance > storage > more option > storage settings > SD card > unmount.
Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step2: Pull out the tray gently from the tray slot.
Step3: Remove the memory card.
Step4: Insert the tray back into the tray slot.

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information.
Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

7. Disconnect third party accessories from the device:
Due to ''3rd party'' (not provided by Samsung) accessories, (Like ''charger, USB cable'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.

8. Disable power saving mode:
''Power saving mode'' limits the performance of the device. So, we recommend disabling the power-saving mode in your device.

If the issue still persists we would request you to kindly visit your nearby service center, for the physical inspection of your device. Please be assured, our team will surely help you with this.

You can search for the nearby service center from the given link:-https://www.samsung.com/in/support/service-center/

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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