Resolved! Solved

Original topic:

Having problem while restart ..

(Topic created on: 02-15-2024 10:11 PM)
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sachinap
Active Level 3
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Galaxy M
M21 Having problem while restart ..it not working or getting hanged up.
How to get solved this problem
7 Comments
Mayur000
Expert Level 1
Galaxy M
You need support from samsung, try to send error log before hanging.
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Solution
unknown_s
Expert Level 5
Galaxy M
Reset Your Mobile With Back-up And Complain To Samsung Through Samsung Member As Error Report& If it is Helpful Please Make it Sollution😊To Make Sollution Follow the Steps:-
Click on Three Dot Present on Top Right Corner of this Comment Then Click on Accept Sollution.
Thank You.
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AJAB_MORIA
Expert Level 5
Galaxy M
When the phone restarts, it takes some time to adjust with software, so wait a little after restart.
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Galaxy M
Actually It's an power IC related issue,,it happens because of the motherboard which is sandwich like ,,so the adhesive the use to connect the chipset & ram blocks the connection points.
Only Way of fixing the problem is changing the motherboard or reballing the IC
Akash6767
Active Level 3
Galaxy M
It worked for me like a charm 🧿
goodthings
Expert Level 5
Galaxy M
Kindly reset factory data with backup then try to it's again. Also complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As we have checked your issue already has been resolved. If you have any further queries please feel free to get in touch with us.

Warm Regards,
Samsung Customer Support

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