Original topic:

Green line issue in M52 5G

(Topic created on: 02-01-2024 06:36 PM)
118 Views
BoringThug
Beginner Level 4
Options
Galaxy M
A vertical green line appeared while using the phone. There were no physical or water damage. It appeared suddenly while using it. I did the security patch update recently. Is there a solution to resolve it
6 Comments
goodthings
Expert Level 5
Galaxy M
Please complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. Thanks.
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Prk_R
Active Level 3
Galaxy M
Will they provide free replacement if we file an error report in members app ?
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goodthings
Expert Level 5
Galaxy M
May be or may not be. Thanks.
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Galaxy M
From a brand like Samsung?...NEVER!
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RanjitaBiswas
Active Level 3
Galaxy M
No. I have done it. They denied my request by saying that my product is out of warranty so they can't go against their policies. Instead of filing an error report or mailing them, directly raise your concern in the consumer court(national consumer helpline). I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post should help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue by the given links.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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