Green line in M52 - SPONTANEOUS - Change to white line- no physical damage

[Members_dXoN3nV]

I have M52 purchased in Nov 2021.

A green line on display appeared spontaneously on Dec 31 2023. There was no physical damage.

I called the customer service. Did all the things advised by them. Did not resolve. Took the phone to service center. They acknowledge that there was no physical damage. But advised to me to change the display for which they quoted me Rs. 6900. I dunno what to do. 

I hear from that similar problem with S20 and S21 galaxy is getting the display changed free of cost till Dec 31, 2023

I have purchased a Galaxy laptop and watch for building a samsung ecosystem. Now, I wonder whether that was a bad decision. 

Samsung please sort this.

[JSS28]

Daamn there was such issues with One plus now even Samsung 😳

[goodthings]

My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's free of cost. Thanks.

[Members_X9sLcpq]

Dear sir,

This is Daya shree B, I have also been facing the same issue with my Samsung M52 phone. Contacted service center as well as customer service since that has crossed one year they cant proceed with anything it seems. They claimed that they will only address this issue when it comes in huge numbers. If possible kindly help.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, if you have already visited the service center we would request you to kindly share the job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send). So it will be helpful for us to resolve your issue.

Warm Regards,
Samsung Customer Support

[Veryna]

This is a nonsense message from customer support. They're just playing with you asking you to go get a job sheet number. Once you do it, they tell you that you need to bear the cost of screen replacement yourself. Samsung is the worst. I have 15 green lines as of today.

[Mourin7]

Contacted customer support and submitted my job sheet number. After all they simply reply " we don't have policy to change display for out of warranty phones and we don't have enough complaints for M52 users"

[CPC]

I am also facing the same problem, I had purchased my M52 5G on 30/10/2021. There is no physical damage in my phone. I use my mobile very carefully, and it is now also in brand new condition. But on 2nd January 2024 suddenly a green line appeared in the display. I called customer care, so I was instructed to visit service center. So I visited, and was told that my phone is out of warranty and have to pay Rs.9,500/- for changing the display. What is the use of buying mobile from such a company who is not taking responsibility for defective products they have sold. This is not our fault, it is Samsung company's fault. They have sold defective product, and they have to take responsibility or close the company. They have to replace the display free of cost. They can inspect for physical damage. We are not afraid. But they have to accept their fault.

[Veryna]

Sorry, but you've made a very bad decision choosing Samsung. My M52 has 15 green lines. Samsung refuses to replace the screen for me and other users as well even though this is a defective model that was released without adequate testing. Lesson Learnt: Don't ever buy a Samsung product again. We all learn it the hard way. Samsung is the worst.

[ROZAJMERI]

I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update one UI version 6.1