Original topic:

Getting hang and automatically restart

(Topic created on: 12-15-2021 04:08 PM)
469 Views
prashnath97
Active Level 1
Options
Galaxy M
My galaxy M31s is getting slow and sometimes it is hanged and automatically getting restarted. This happens when I get updated software with November 2021 security patch. Suggest some measures to resolve this problem.
6 Comments
Raw03
Beginner Level 2
Galaxy M
Immediately get the backup from the phone... its a board issue .. last week.. same issue for my M31 suddenly i got off ... service centers told cant be repaired.. only option to change the board..
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Galaxy M
Motherboard issue
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SrajTech
Expert Level 5
Galaxy M
Check my latest post
Samsung has accepted this problem and providing free repair
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chandradundangi
Beginner Level 2
Galaxy M

Can you confirm me they're providing it for free

 

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SrajTech
Expert Level 5
Galaxy M
Check my latest post
It totally depends on your city's service center
Some are not charging service fee, but some are
Mine was Rs.0
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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