Original topic:

Getting Green Line on display screen, Turned white now

(Topic created on: 12-05-2023 06:52 PM)
8677 Views
BhushanMhatre
Active Level 3
Options
Galaxy M
I am getting a green line at the center of the display of my M52 which I just bought 14 months. Now 2 months after the warranty, I am getting a green line on my screen. Note that phone has not been damaged in any way. The service center has charged with 7k Rs for this fix which is shocking. They are just telling its not possible to fix it and it just needs a screen replacement. Reading on internet i found a lot o people are getting this same issue. This is really pathetic from Samsung. I have completely lost faith in them. Moreover it feels like a Scam from Samsung to earn a little extra bucks, given how they are trying to avoid this issue. 

Infact some youtubers are giving more info than this. How can so many users get the same issue that too after warranty period is competed and after an update. 

Samsung should just fix this issue for all the user who have not damaged their phones in any way for free. And I would like to a refund for this. 

image
Green line on home screen


image
Green line on lock screen


Now the green line had turned white:

image
White line on lock screen


image
White line on home screen




14 Comments
Galaxy M
Nice wallpaper 👌 please send me wallpaper 🙏
0 Likes
BhushanMhatre
Active Level 3
Galaxy M
Got it from Zedge app. Many good wallpapers available there. Mahadev_1000002286_1670508903.jpg
goodthings
Expert Level 5
Galaxy M
My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to Samsung service center for replace/repair it's free of cost. Thanks.
0 Likes
BhushanMhatre
Active Level 3
Galaxy M
No, it's not free of cost, They are saying this issue has not been covered for model M52 but they don't have answer for why? They looted me of Rs 6600. Samsung seems to be running a scam. I can some people here getting free repaired for same model to which they are saying we cannot tell if the users are telling the truth. On showing these replies of your, They said we don't recognise these ppl as part of our customer support.
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, if you have already visited the service center and they have guided you through the information regarding the part replacement after the physical inspection of your device, the service charges are applicable which have already been confirmed by the service team to you. kindly visit the service center again and submit your device for repair by the Samsung expert team.

Warm Regards,
Samsung Customer Support

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BhushanMhatre
Active Level 3
Galaxy M
Yes, your service team charged me Rs 6,600. Now make arrangements for reimbursing this. From what I understand is that my phone was damaged because of your update, then own this up and reimburse me. Learn from One Plus they are giving free screen replacement, No questions asked.
Galaxy M
Go to service center bro.
0 Likes
BhushanMhatre
Active Level 3
Galaxy M
0 Likes
somanath_sahu
Active Level 8
Galaxy M
Go to authorized service center and you also get free display replacement like other m52 user
0 Likes