As per your concern, we would request you to kindly perform the following steps to enable the wake up display while recieving the notification.
Step 1: Navigate to the app's screen and tap on Settings. Step 2: Tap on notification. Step 3: Tap on a Notification pop style. Step 4: Tap on enable the show even screen off.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open samsung member application > tap on support > tap on send feedback >choose composer option > select error > select the appropriate category > type your query ).
