Praveen112233
Beginner Level 3
Can anyone help to remove the problem.. my phone is restarting several times automatically since many times. Some time the screen will freeze while restarting showing Samsung Galaxy M31s name..
9 Comments
Admin009
Active Level 6
I am suggesting you that please go the service center or please factory reset your phone
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Ehsank
A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.



B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work
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rufusir
Active Level 9
My M31s is running fine...

You can boot I to safe mode or try resetting app Prefs, then if it still restarts, go for a factory reset...
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shiv33
Active Level 7
yes it is restarts mostly by usinf location based apps .so try once u r google maps remove cache,clear dara n try once unistall maps app n update.it works fine.
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True, this occurred to me once when I was using a third party app that uses location... But not with gMaps though. But Samsung has to fix it somehow.
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JAATSAHAB1
Beginner Level 2
Go to settings and after that click on general management and after that click on reset option and after that check the auto restart option is on /off if is on plzz off the option your problem is solved.
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JAATSAHAB1
Beginner Level 2
Go to settings and after that click on general management and after that click on reset option and after that check the auto restart option is on /off if is on plzz off the option your problem is solved.
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itsvenkifolk
Beginner Level 2
i had a same issue. i disabled chrome brower. it seems well now
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Samsung_Support1
Moderator
Moderator

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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