Original topic:

Galaxy M21 update 2023 issue

(Topic created on: 03-11-2023 03:36 PM)
1764 Views
Dev92B
Active Level 1
Options
Galaxy M

After updating my M21 a week ago, i got the problem of Phone restarting. so i suggest you guys to do not update your phone, if you don't want this issue.

update details say about so called "stability improvement & bug fixes" and "new and / or enhanced features". But i guess its right, willingly or unwillingly, they sure added a feature of "unwanted phone restarting."Screenshot_20230311-152534_Software update.jpg

9 Comments
chandanjali27
Active Level 6
Galaxy M
It's not the phone issue, it some time application that we installed create this kind of issue, after a security update....
Dev92B
Active Level 1
Galaxy M

but i uninstall most of the application except for Whatsapp, linkedIn. There is others which are default apps which i cant uninstall. But still issue is same.

chandanjali27
Active Level 6
Galaxy M
Complete factory restore, and fresh installation
cs-member11
Moderator
Moderator
Options
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

0 Likes
S_S_S
Active Level 1
Galaxy M
Use in Power saving mode. If needed freeze the phone for 10 mins with proper wrapping
0 Likes
manojrajput5157
Beginner Level 2
Galaxy M
Sound problem
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manojrajput5157
Beginner Level 2
Galaxy M
Software update
0 Likes
ßķîjã
Beginner Level 3
Galaxy M
September update enable
0 Likes
dattayali
Beginner Level 2
Galaxy M
I haven't received any update regarding software of my samsung galaxy m21 device since last six months. My last update of my device was on 1 December 2023. So why I am not getting any updated version software for my device. What I need to do to get updated software
0 Likes