Resolved! Solved

Original topic:

Fingureprints lock not working sometime.

(Topic created on: 01-05-2021 10:16 PM)
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RaviM51
Active Level 3
Options
Galaxy M
I am using Samsung galaxy M51. Bought in first sale. After the latest update fingureprint lock is not working properly sometime. Also there is delay in opening screen. 
Just want to know is this issue is happening in my phone or same to all M51 user. 
Also if anyone know solution please help.
14 Comments
Anikroyale
Expert Level 5
Galaxy M
Remove all fingerprints and re-add them.
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RaviM51
Active Level 3
Galaxy M
Done but not lucky enough to fix it.
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Anikroyale
Expert Level 5
Galaxy M
Then contact Samsung service center. They will help you out.
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Solution
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We would like to inform you that as you have tried all the steps, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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RaviM51
Active Level 3
Galaxy M
hi Guys. i have solution for this.. i had same issue but i fixed it.. Clear chache partition. plug your phone with your charger wire with other phone or with laptop when charging display on screen press power + volume up botton for few second... when samsung logo display leave bottons.... your phone will open in recovery mode.. now clear chache partition it will clear chache data from your phone and this issue as well as other lag issue will get resolved. Then you can come out from recovery mode by clicking on logout option.
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