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Original topic:

Fingureprints lock not working sometime.

(Topic created on: 01-03-2021 08:40 PM)
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RaviM51
Active Level 3
Options
Galaxy M
I am using Samsung galaxy M51. Bought in first sale. After the latest update fingureprint lock is not working properly sometime. Also there is delay in opening screen. 
Just want to know is this issue is happening in my phone or same to all M51 user. 
Also if anyone know solution please help.

1 Solution


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Solution
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We would like to inform you that as you have tried all the steps, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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14 Comments
vishal5685
Active Level 7
Galaxy M
wait for next update
Anonymous
Not applicable
Galaxy M
please rub that finger print sensor with any clean cloth and make sure ur not a student because the child prints will change
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RaviM51
Active Level 3
Galaxy M
I have done everything. Fingure print is fine. I think the issue is in software. Because Fingureprint is working , issue is delay in responce. If i am opening my phone after 10-20 minute then only there is delay else responce is ok.
Anonymous
Not applicable
Galaxy M
what is software u know sir software is just for runs smoothly but fingerprint sensor is not a software naa so u can change in nearb service center ,...
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RaviM51
Active Level 3
Galaxy M
Software make the hardware in working condition. I think hardware is fine but if there is no solution then i can surely visit nearby service center. Just want to know from you that fingurprint delay in responce is common issue or it is just in my phone.
Anonymous
Not applicable
Galaxy M
helo
0 Likes
RaviM51
Active Level 3
Galaxy M
yes ?
Anonymous
Not applicable
Galaxy M
please add solution to me
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Anonymous
Not applicable
Galaxy M
or reset ur Mobil
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