Display issue on Samsung M51 after July 2023 security patch update

[sahils111]

- I'm facing the issue of display turning into grey on my Samsung galaxy M51 after the July 2023 security patch update which is the last security update for this model. 

- I have also emailed on Samsung support regarding the same 

- If this problem is not solved free of cost from their side as it's completely the fault of the company by giving a buggy last security update (as it's for many individuals and it shows that this is completely for business purpose so that the users scrap their old phone to upgrade to a new one) , then I swear I won't buy any Samsung product in the future nor I would let buy any of my relatives and friends any of the Samsung product 

- I thought Samsung is the company with ethics but after experiencing this I think my thought was totally false

I went to the authorised service centre today and they are telling me that it's completely my fault and I have damaged the phone. They are not even ready to acknowledge that there is an issue after their software update. This behaviour is very arrogant from a company like Samsung. They are not even ready to acknowledge that there may arise a fault from their side with a bug in security patch update.

Samsung India should look into this issue as Samsung M51 is the most famous M series phone and lakhs of people have purchased it. If this issue arises on a mass scale then none of the existing users will upgrade to a Samsung phone in future.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you. We'd like to inform you that in case of any damage to the product / misuse detected by the authorized service center personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on chargeable basis only.

We ensure the best quality repair, so we request you to kindly get the product repaired.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[krushilpatel]

Facing the same problem from last few days on my M51
Any solution?

[sahils111]

No..... I think display hi change karna padega apne hi paiso se.....

[Amit1008]

Same issue post update, I guess such type of no attention to mass users issue is over confidence and ignorance os OEM.

[UnmeshPatil]

Also I am facing the same issue. Due to this issue the screen looks terrible. The display experience is bad now.

Please do something about it #Samsungsupport

[sahils111]

Kahi upyog nahi bhau........ We will have to pay and change the display ourselves

[UnmeshPatil]

Software update ne hoil repair ase mhant aahet, pn bgu ky hoty.
Pn update pass kel pahije.
Hope for good.

[sahils111]

Mala pan tech mhanale.......pan data purna udun jail phone cha tya update nantar

[Members_8gRuCVa]

I thought this is happening me with my device but the problem is widespread....this crappy update literally affects the overall experience of the device...screen is switching to warn and cool tone or grey like disco lights ..... totally unprofessional behaviour by a MNC Samsung we should go to consumer court if they not acknowledge this issue.

[akash26]

Me also facing this issue bro after july security update. Display turns greyish brown shade.they not even taking serious about this .issue End of Samsung phone here after I won't buy samsung products .I am big fan now I am hating this brand.