Data Connection issues

[iamajitk]

This is M34

This one is 5G enabled smartphone. But every time can't use the 5G. Don't know why. The network operator saying, it's okay from our side But don't know, what is happening to this phone.

[iamajitk]

I had this problem earlier. But recently got the security update and I tried to port my network to an other network. Now always am getting 5G network. Do this, you will get a solution. Got to know that, this handset have no problem. The problem is from the network operator.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device kindly visit the given links to resolve your issue.

How to use 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

Kindly choose the correct model number during the setup of the Jio App.

If the issue persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support