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05-01-2024 09:05 PM in
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05-01-2024 09:10 PM in
Galaxy MThankyou.
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05-01-2024 09:29 PM (Last edited 05-01-2024 09:30 PM ) in
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05-01-2024 10:47 PM (Last edited 05-01-2024 10:48 PM ) in
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05-01-2024 09:29 PM in
Galaxy MI am also using M34 as a secondary device but not faced this problem.
Please confirm that you have the Original SAMSUNG Charger .
Steps to follow :
1. Update to latest version.
2. Perform a Battery check from device care option in settings.
3. Try to keep your phone cool while charging.
If still problem occurs ,please visit the nearest Samsung Service Center.
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05-01-2024 09:32 PM in
Galaxy Mmay be it could be only in my device (model).
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05-01-2024 09:43 PM in
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05-02-2024 12:22 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Galaxy device charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...
Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.
Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Kindly check if ''Multiple applications'' are running in the background of the device.
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.
Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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05-03-2024 10:10 PM (Last edited 05-03-2024 10:12 PM ) in
Galaxy M