Charging issue

[av9]

My galaxy m35 fast charging not working. Its all after the one ui 7.0 update, now it take 2 and half hours to charge. Horrible update earlier it takes only 1hour and 15 minutes to full charge.

[Janmajitchoudhury94]

Me to

[tanmay78]

My pory goes burn when putting in charge they not take warranty

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check connectivity & charger functionality: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

● Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

● Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.

● Kindly disable the battery protection mode( if enabled).

● Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.

● Please check the back panel of your device's physical condition (Bulge, Swelling, or visible damage).

● If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support