As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Note: Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.
● Restart the device and check. Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting. Path: Press & hold the power key> Restart>Restart.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
