Camera quality drop issue

[Warn]

Hey there,

Actually i bought samsung m35 on may month. Which is powered by out of the box one ui 6.1. It was amazing experience overall with 6.1. I tested many things especially camera, the camera quality was good. But after updating on one ui 7.1, i noticed the quality of the cameras are falling off with it. The front camera doesn't focus accurately. Same goes for rear cam. Although the focusing issue I faced on the front cam on one UI 6.1 was a bit. But on 7.0 it seems like it happens more than before. In the viewfinder I saw something; after processing, it became trash. Please Samsung solve the camera quality drop issue by giving a refined one UI update. I don't want to upgrade from M35 to newer models of smartphones. So please solve this.

[SabariSureshNathan]

Most of users facing same problem like Battery drain, Camera Quality drop. few higher end modules get security patch updates recently and issues are resolved

[Warn]

M35 is a good phone according to the users and i as well. They should resolve these problems. And i hope they will do.

[SabariSureshNathan]

Yeah, they well resolve next security patch release.

[armlinker4639]

Yeah, I'm having a A35 and that's why I haven't updated it yet cause i cannot compromise with my camera. It's so optimized now that it takes better pics than my friend's A55.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check the physical condition of your camera lens, such as broken camera lens or scratchy camera lens.

● Kindly camera lens cleaning: Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support