Camera Problem

[shashiydv]

HI 

Why camera Food and Macro Functions is not Working in Samsung M16 of Samsung M-Series Phone 

[MonK11]

Try resetting the camera app by deleting camera storage data.

[shashiydv]

Thanks it solved accordingly to your instructions

[MonK11]

Glad it helped you.

[ArafatPorosh]

For the last solution you can factory start your phone. After then if you still face the problem. Visit to your nearest authorized Samsung service center. Accept my solution if you like.

[shashiydv]

Thanks For Helping Me

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1.Clear camera app data: Settings > Apps > Camera > Storage > Clear data.

2.Remove the third-party apps: Settings > Apps > Select the third-party App > Uninstall.

3. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

4.If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support"