Original topic:

Boot loop issue - M51 - Update

(Topic created on: 10-18-2024 03:32 PM)
479 Views
ParulKumarPal
Active Level 4
Options
Galaxy M
Does anyone has any solution for this issue ??
M51 is stuck in boot loop, and in recovery mode I am getting as shown in photos. Need help !!!
image


image


image

Update - went to the service center and got the OS reinstalled.
6 Comments
Jassimsheik28
Active Level 8
Galaxy M
I think it's software issuee better go to service center
Jassimsheik28
Active Level 8
Galaxy M
Or else erase ur data it will be solved
0 Likes
Oneui_new
Expert Level 5
Galaxy M
Go to service center, reinstall whole os.
Sandeepkumar0307
Beginner Level 3
Galaxy M

i am also facing same error on M51 from today morning , its rebooted automatically and the same error it shows. please share if you had any solution for this , 

0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
TanvirSingh
Beginner Level 2
Galaxy M

I had the same issue for my M51 and visited the service center. The rep there refused to acknowledge the issue and told me that this was a hardware issue without even inspecting the device. He also started arguing on this topic and even after I showed him that this is a widespread issue caused due to a faulty software update pushed by samsung, he dismissed it and I was not able to get my phone fixed. I am extremely disappointed with the service experience.

0 Likes