Just wondering that many guys have had this problem with Samsung M series. All of sudden the phone starts showing intermittent restrarting. Or the phone gets stuck in boot loop.
First time it was replaced under warranty.. post that I have extended warranty, which is again just a gimmick to earn more money.
The issue reoccured where no warranty coverage and now they need me to spend nearly 7K. I had raised a complaint on this and spoke to customer executives and their supervisors which is absolute waste of time and no use. In my case there is no water damage or physical damamge and I have been using the Samsung provided charger only.. and when I questioned why this issue repeats they are just beating around bush.
When I tried to connect to the the customer agent and to supervisors they are not even willing to talk or give a proper response.
Absolute waste of time and money I wont recommend any Samsung products to anyone and will try to demotivate anyone who wants to buy Samsung products. I myself have cancelled my plans buying a new Samsung TV for my new home.
One of my colleague had the same issue with Samsung M31 - below is the chat I had with him.
[9:35 AM] Sujith Kumar
My phone is damaged I am unable to watsapp or call
[9:09 AM] Sujith Kumar
phone motherbooard is damaged 7K i have to spend now
[9:35 AM] Siva Maddiboina
Ok
[9:37 AM] Siva Maddiboina
Sujith Kumar
phone motherbooard is damaged 7K i have to spend now
Okay do it on service center only other wise it will not work 4 to 5 months also
[9:42 AM] Sujith Kumar
second time this is happening within 1 year
[9:42 AM] Sujith Kumar
last time i did it in service center..
[9:42 AM] Sujith Kumar
first time they did it with warranty.. now extended warranty also expired
[9:43 AM] Sujith Kumar
i shouted on cust care yesterday,, they are telling no discounts can be given now
[9:55 AM] Siva Maddiboina
Ok which company mobile ?
[9:55 AM] Sujith Kumar
Samsung M 21
[9:55 AM] Siva Maddiboina
Waste yar
[9:56 AM] Sujith Kumar
I purchased it in 2020 during the lock down
[9:56 AM] Sujith Kumar
with in 1year motherboard gone
[9:56 AM] Siva Maddiboina
Me also same
[9:56 AM] Sujith Kumar
now after 1and half year again the same
[9:56 AM] Siva Maddiboina
It got issue last ten days I had changed mobile
[9:57 AM] Siva Maddiboina
My mobile is samsung m 31
[9:57 AM] Siva Maddiboina
It will work two years only
[9:58 AM] Sujith Kumar
ha.. so much they are charging on new mobiles
[9:58 AM] Sujith Kumar
did you post anything in Samsung community to check on that
[9:58 AM] Siva Maddiboina
No use
[9:59 AM] Siva Maddiboina
Better to go redmi 11i hypercharge or other mobiles on redmi
Bro.. its not a software issue, not sure Why Service centres wll stick to only one plan of replacing motherboard. None of the executives I have spoken to either from Support centre or from service center are worthy
Step 1 when your device turns off and turn on before turning on press volume down and power button
Step 2 when it displays samsung logo leave power button but don't leave volume down button!
Step 3 you will reach the recovery menu try to reboot [ volume up- scroll up , volume down - scroll down , power button- select] if not works try erase data 😄
You will get back your phone on and please turn off bootloader after unlocking the device
Follow for more and please mark as solved by 3 dot clicking!
