Original topic:

Battery heating issue after one ui 3 update

(Topic created on: 03-13-2021 01:12 AM)
556 Views
Viru66
Active Level 1
Options
Galaxy M
Recently updated my samsung m51 to android 11 and one ui 3. Followed by the update im noticing that my battery is getting heated while charging..im not switching on the net and not using superfast charging as ive disabled it, in normal charging the problem is heavy and also noticed that my mobile is getting hot when im switching on net to surf,abd one more issue is the hotspot connectivity, the connection is poor and the if i want to use my mobile data to work on laptop or some other device the network is very slow and the work gets undone..previously i dint had this issue..so total 3 problems
1.battery heating while charging
2.battery heating while just tyrning on net
3.hotspot connectivity issue 
Will be very happy if i get a solution for this as this phone is a great phone, if the solution is not there then i need to switch to some other device.
6 Comments
Ehsank
Expert Level 5
Galaxy M
1. if you used cover then remove mobile cover and keep ur phone from display side.

2. may be due network fluctuations so once go to settings >general Management >reset >reset settings
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Ehsank
Expert Level 5
Galaxy M
3. To resolve hotspot connectivity concern, kindly follow below steps:

 1. Forget all WIFI devices which were connected earlier.
Again turn on WIFI> Scan> and try to connect.

2. Reset network settings >Settings>General Management>Reset >Reset network settings)
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Viru66
Active Level 1
Galaxy M
Thank you
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Ehsank
Expert Level 5
Galaxy M
and meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

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Viru66
Active Level 1
Galaxy M
Thank you
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Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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