App launches automatically in Samsung M15

[SamsungARC]

Issue : 
Issue is the right most app, on quick access grid/drawer at bottom on home screen automatically launches. The launched app keeps on relaunching even after closing the app. This blocks the device completely. This happens in every 3-4 days. This needs a restart, which is not possible as the app keeps coming back on the screen and blocks all actions.

Device : Samsung M15 8 GB RAM India

[Rohit059 · Accepted solution]

There can be issue with display or tempered glass. Or try resetting your device.

[SamsungARC]

May I know is there any way to troubleshoot the display, orher than those pixel checks ??

[SamsungARC]

Hey Thanks Rohit. I had cleared out the dust from the right of the device. Also while doing that, luckily I was able to loosen up the tempered glass a bit from the right and put it back. Faced the issue only once since then. Looks like it worked.

[Wodehouse]

This issue is quite frustrating, and it sounds like it's severely impacting your device's usability. Here are some steps you can try to resolve the issue:
* Force Stop and Clear Cache/Data:
* Go to Settings > Apps > Find the app that's causing the issue.
* Force stop the app.
* Clear the app's cache and data. This might reset the app's settings and potentially resolve the issue.
* Update the App:
* If the app has an update available, try updating it. Sometimes, updates fix bugs and improve stability.
* Disable or Uninstall the App:
* If the above steps don't work, consider disabling the app temporarily. If the issue persists even after disabling, uninstalling the app might be necessary.
* Restart Your Device:
* While this might seem counterintuitive since the app keeps relaunching, try restarting your device when it's not actively launching the app. You can try turning it off and on again or using the power button menu to restart.
* Check for Software Updates:
* Ensure your device's software is up-to-date. Software updates often include bug fixes and security patches that might resolve the issue.
* Safe Mode:
* Restart your device in safe mode. This will boot your device without any third-party apps running. If the issue doesn't occur in safe mode, it's likely caused by a third-party app.
* Factory Reset (Last Resort):
* If none of the above solutions work, you might need to perform a factory reset. This will erase all data on your device, so back up your important data before proceeding.
If the issue persists after trying these solutions, it's recommended to contact Samsung support or visit a nearby service center for further assistance. They can diagnose the issue more accurately and provide specific solutions tailored to your device.

If this answered your query please tap 3 vertical dots to the right of my reply and tap resolved. Thank you 😊

[SamsungARC]

This issue is not with any single specific App. So no point of clearing cache of any App. Whichever App I keep there, that App keeps relaunching.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[SamsungARC]

This issue is not with any single specific App. So no point of clearing cache of any App. Whichever App I keep there, that App keeps relaunching.
Softwares are all updated, especially Samsung UI and Home.

[Wodehouse]

Since your problem is not app specific the last resort mentioned in my earlier post suggest a factory reset.

Please do full back up before initiating a factory reset. After factory reset if the problem persist it is time to visit a service centre to replace memory module.

If this answered your query please tap 3 vertical dots to the right of my reply and tap resolved. Thank you 😊

[SamsungARC]

1st let me thank you for acknowledging the frustration.
Backup and Factory reset wud be too much effort for me at this time.
Is there a way to troubleshoot which service of OS/UI causing the issue ?