Thanks for Being a part of Samsung community. We would like to inform you Kindly follow the steps below to resolve your concern :- - Navigate to apps >> Accessibility >> Hearing >> Enable and disable"Mute all sounds". - Kindly check if the device speaker is not covered by any external lamination or cover. - Please run your device in safe mode. * You need to restart your handset by pressing power key. * When Samsung logo appears on device’s screen, long press volume down key and keep on pressing it for a few seconds. * You will see a safe mode label at bottom left side of your handset that implies that safe mode is enabled in the device. * To exit safe mode, kindly restart your device. Note: In safe mode, 3rd party application will be bypassed and handset will work with default applications only. From that, it becomes clear whether it is an issue of the handset or the problem is due to any 3rd party application. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
If you continue to face the same issue even after performing the above steps, we request you to visit the nearest authorized service center of Samsung for physical inspection of the handset. We will put in every effort to resolve your case as soon as possible. The address details of Samsung Service Centers are also available at our website. Please click on the link mentioned below to get more information: http://www.samsung.com/in/support/location/supportServiceLocation.do?page=SERVICE.LOCATION Note - Purchase bill / invoice is mandatory for accessing in-warranty services.
Be sure to hit ♡ when you find an answer that works for you.
