j7 max problem

[yashbansal]

Why,In my j7 max on calling by earphone , reciver not received any voice 

[itsPKsM31s]

same problem for me too since last week. thought my headset mic stopped working 😐

[yashbansal]

why this issue

[itsPKsM31s]

sony headset ?

[kushbunamdeo]

oooohhhh

[admin_]

Thanks for being with Samsung and sharing the concern. We apologize for the inconvenience caused to you. We would like to inform you that kindly check by using other earphone. If issue not resolved then kindly follow some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Navigate to Settings >> Apps >> Select app >> Clear Cache.
Be sure to hit ♡ when you find an answer that works for you.

[yashbansal]

this issue is not resolved after follow your steps

[yashbansal]

pls solve this issue

[shradhatiwari]

good post

[naveennigam]

nice post