I'm experiencing an issue with my Samsung J7 Max mobile. When I enter my correct password on the lockscreen, the phone doesn't unlock and instead asks for the password again. However, if I enter an incorrect password, it correctly shows "password incorrect."
This issue resolves itself only when I drain the battery, switch off the phone, and restart it. This problem has occurred more than 10 times.
Can you please help me understand what might be causing this issue and how I can resolve it?
As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
