Original topic:

camera problem

(Topic created on: 12-29-2018 10:08 AM)
341 Views
22012001
Beginner Level 2
Options
Galaxy J
when i capture a pic of face it become white in j6 infinity. why? And when update will come for android pi
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4 Comments
RAHUL141
Active Level 7
Galaxy J
adjust focus
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sk732229
Active Level 1
Galaxy J
same problem in my j6 how can adjust focus
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22012001
Beginner Level 2
Galaxy J
bhai sirf face ke liye focus kharab ho gya hai,
baki sb ka thik aa rha hai aur face ka bhi side se.
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admin_
Expert Level 5
Galaxy J
Thank you for being a part of Samsung community. We apologize for the inconvenience caused to you. We recommend you some steps to further isolate and determine the issue faced by you in your device. Please be aware that device speeds may vary based on multiple outside factors.
1) Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity)
2) Turn on the Auto Flash (If Available in the Device)
3) Reset the Camera (From the Camera Setting)
4) Software update via FOTA, Kies or SMART Tool.
If issue still persists, KIndly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach.
Be sure to hit ? when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url https://community.samsungmembers.com/en_IN#/
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