hanging problem / frozen during receive call when using some apps

[A5h]

I am using galaxy j7 prime

When i got VOICE CALLS during use of Google maps, camera and video recording, playing games, using Instagram and some others apps; display doesn't show option to pick/ hang a call and display remain FROZEN till ring is over. 

It is not storage related problem i already tried with cleaning extra data from apps mentioned above and few more 

But there is no problem when I make a call and use those apps fine.

Internal Storage is empty 25gb out of 32gb

External storage is 10 gb empty

[RαʝҽʂԋKυɱαɾ21]

RESET SYSTEM SETTINGS ONCE

SETTINGS > GENERAL MANAGEMENT > RESET > RESET SYSTEM SETTINGS

NOW CHECK STILL PROBLEM??

[A5h]

i know someone will suggest that so i had done factory data reset

[A5h]

No improvement

[RαʝҽʂԋKυɱαɾ21]

THEN IT'S CAN BE IMPROVED BY S/W UPDATE ONLY !

[A5h]

using currently available updated version

[A5h]

Never damaged physically in any possible way

[Sid_Karna]

How old is your device?

[A5h]

4 year and 26 days till now

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support