Original topic:

app store problem

(Topic created on: 08-21-2018 04:05 PM)
461 Views
MrUtsav
Active Level 3
Options
Galaxy J
when I tried to download any app from playstore it just says download pending even though I had good network connection. playstore is not starting to download app!!!4b0b32b7-6300-4cc9-a120-c07f6902b5cc.jpg
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7 Comments
surya92
Active Level 7
Galaxy J
Clear play store catche and log in again
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INDIANCYBER
Expert Level 5
Galaxy J
ha isne jo kaha wo kar
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sourav1998
Active Level 9
Galaxy J
same problem I facing after reset my j7nxt PHONE then I clear data of play store then I download or update something
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darshan98
Active Level 10
Galaxy J
turn off po2er saving mode
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AndroAbhee
Active Level 3
Galaxy J
this problem has simple solution

just open the "download manager" app info from settings and then clear its data.

clearing the data of play store won't work much
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roshini96
Active Level 8
Galaxy J
open this >https://za.gl/Vgjlp
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admin_
Expert Level 5
Galaxy J
We do apologize for the inconvenience caused, please follow the below steps to fix the play store issue:

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Play store >> force stop.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Play store >> Storage >> clear data.
- Stop any application getting updates in background from play store>>3 bar>>Apps>>cancel all the updating apps.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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