Original topic:

Technical Issues

(Topic created on: 11-07-2023 04:56 PM)
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manibhadra111
Active Level 1
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Galaxy J

Hello, I'm an employee of Manibhadra  FittingsMy Samsung Galaxy J7 won't turn on. What could be the problem?"

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6 Comments
DvJin
Beginner Level 4
Galaxy J
Memory might got full, first you might face no voice problem. need to delete gallery or restore
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Corby
Active Level 10
Galaxy J
Might be display or battery problem
ShivaIsMySoul
Active Level 8
Galaxy J
If mobile is not turning on, then mother board has issues(processor)
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Prashantbgh
Active Level 10
Galaxy J
Motherboard or battery 🔋 ..
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Oneui_new
Expert Level 5
Galaxy J
It is too old now. May be insode something like battery demage or motherboard failure issue. Its better that now you buy a new phone.
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cs_member10
Moderator
Moderator
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Press the power and volume down keys simultaneously for a few seconds.

Please follow the ''standard charging procedure''?
We request you to follow the standard charging procedure. i.e. Charge your device battery for 10 minutes.

When you charge your Samsung mobile, use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
Note: If still issue persists try to charge your device with another Samsung genuine charger.

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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