Storage problem

[RI3C]

Wrong storage info is shown. It shows that applications take up 6.24gb but when i added up the size of the apps in device memory it added up to 5.6 gb. So where are the remaining storage gone ? In the device optimising app the storage capacity is shown different in different places as it is evident form the screenshots that i have attached.

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[admin_]

Thanks for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps that will help to overcome the issue :
1) Optimize Storage Space by scheduled cleaning of phone by navigating into Apps -> Smart Manager/device maintenance -> Storage -> Schedule optimization/S Clean
2) Optimize Storage Space by zipping unused apps by navigating into Apps -> Smart Manager/device maintenance -> Storage -> Zip apps
3) Optimize Storage Space by moving content to memory card by navigating into Apps -> Smart Manager/device maintenance -> Storage -> Move to Memory Card (If option available)
4) Optimize Storage Space by deleting Duplicate images. by navigating into Apps -> Gallery-> Settings ->Delete Duplicate images
Be sure to hit ♡ when you find an answer that works for you.

[avihindu]

how to move system application in SD card

[jayantamit]

system application cannot move to sd card

[jayantamit]

I have not installed a single app but my storage is full how

[jayantamit]

do one one thing reset your phone to default settings by factory's data reset okay
your problem will be solve