Original topic:

Sd card issue

(Topic created on: 02-06-2023 09:48 AM)
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vivek412559
Active Level 1
Options
Galaxy J
When I store a photo from the internal storage of my phone to the sd card, after a while I see that the photos are getting deleted from the sd card. Why is this happening? How to solve this problem?
3 Comments
SVerma01
Active Level 4
Galaxy J
I think your SD card is corrupted.
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mHappiee
Expert Level 5
Galaxy J
Try turning OFF Auto delete function
.
It is in Settings -> Battery and Device Care -> Three dots on Top Right corner -> Storage Booster -> Auto Delete unnecessary data
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cs_member8
Moderator
Moderator
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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