V25
Active Level 1
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Galaxy J
The SAMSUNG CUSTOMER CARE help line today has assured me with a guarantee of rolling out a PIE UPDATE for my SAMSUNG Galaxy J7 Max. I am posting this on the name of God. 🙂🙂
8 Comments
saink
Active Level 8
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Galaxy J
Even if you ask for android 12 update for j7 max they will say it will come as next update.
Kükiii
Active Level 4
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Galaxy J
😄😄
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V25
Active Level 1
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Galaxy J
No, never they will do it. The service personnel has told me just now that I am eligible to get only 2 major updates after and from the date of purchase. I have already received android 8 . Now I will soon receive android 9. Ok? If you have any doubt , please contact SAMSUNG CUSTOMER CARE regarding this issue.
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V25
Active Level 1
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Galaxy J
IT'S NOT A NORMAL CONVERSATION. AND I HAVE FAITH ON THAT RECORDED CONVERSATION. PUT IT INTO YOUR BRAIN. OK? It's a question of GOODWILL for SAMSUNG.
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Galaxy J
Let me clear this out, you will not receive Android 9 update in your device. That just said that for the sake of customer satisfaction.
V25
Active Level 1
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Galaxy J
Look, it's not a normal conversation. But a recorded one. Ok? And now it's your matter. Belief or unbelief. That person have noted my device model number and purchase date. If all will go in vain, anyone can take legal steps on cheating. So, let's look forward what will be going to happen.
animeshmodi
Expert Level 5
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Galaxy J
Yes that's what no one take legal action. Therefore they say anything. You are talking about recorded calls, we have screenshot proofs. (Eg- one samsung employee promised that gyroscope would be added in a device, which does not have gyroscope).

Samsung employees can say anything, don't believe them.
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Samsung_Support2
Expert Level 2
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!  

Any update regarding information will be notified in the Samsung Members app under the notice section. You can also check for updates manually by using these given steps: Update device software (If available): Settings > Software update > Download and install.

Note: Please ensure that your mobile device has enough storage space at the time of update.  

Thank you for writing to Samsung.
  
Warm Regards,
Samsung Customer Support

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