Samsung employees can say anything, don't believe them.
Dear Samsung Member,
Greetings from Samsung Customer Support!
Any update regarding information will be notified in the Samsung Members app under the notice section. You can also check for updates manually by using these given steps: Update device software (If available): Settings > Software update > Download and install.
Note: Please ensure that your mobile device has enough storage space at the time of update.
Thank you for writing to Samsung.
Samsung Customer Support