Original topic:

Software issue

(Topic created on: 10-28-2025 09:55 PM)
149 Views
Volla
Active Level 1
Options
Galaxy J
"Kindly provide a software update to the latest version to fix this issue."
4 Comments
goodthings
Expert Level 5
Galaxy J
Sorry, please don't mind. No more OS update to this. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy J
You're welcome to here.
cs_member10
Moderator
Moderator
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file and elaborate on your concern in details. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path share log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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jaydip1
Beginner Level 2
Galaxy J
Green line issue
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