My phone no. showing switch off while my phone is on please help my phone is on

[mouminne]

My phone no. showing switch off while my phone is on please help my phone is on but showing switch of when anyone calls me

[RĀJ]

Can you see the network in the phone and call others?

[goodthings]

My dear reset network setting of both Sim one by one and also reset all setting of your's device in general management setting before this remove both Sim from Sim slots and without any Sim in slots restart your's device one time , flight ✈️ mode turn on and off one time. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, kindly perform the following steps to resolve your issue.

Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > Select network mode >
Note: We recommend setting the device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network
Note: We recommend setting device network operators automatically.

Check SIM cards
Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support