Original topic:

How do I reset my old Galaxy J7 nxt

(Topic created on: 11-26-2022 02:46 PM)
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DrXMNN
Active Level 5
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Galaxy J
I have a an old Galaxy J7 nxt and I wanted to completely wipe the device but since it was purchased so long ago I don't have access to the phone number and samsung account which were used in the device.

Without the passwords I can't wipe thee device and I'm skeptical about the hard resetting the device has frp lock.

Can anyone suggest some steps regarding this ?
1 Comment
cs_member8
Moderator
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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