Original topic:

I can't update my mobile.. Why.

(Topic created on: 11-27-2022 12:07 PM)
muntasir54
Active Level 1
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Galaxy J
Please  help
6 Comments
Galaxy J
Which model you are using?
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muntasir54
Active Level 1
Galaxy J
SM-J730F
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Galaxy J
Which android version is running now?
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muntasir54
Active Level 1
Galaxy J
7.0
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Galaxy J
If you are eligible for update then it will come automatically
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cs_member8
Moderator
Moderator
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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