Original topic:

Galaxy j7 prime screen lock not working,swipe to open

(Topic created on: 11-23-2017 05:55 PM)
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hiitu
Active Level 1
Options
Galaxy J
have my phone set so that I'm required to draw a pattern in order to unlock my screen, but this morning I noticed it's not working & only requires me to swipe to get into my phone. I've checked the settings, changed the pattern, restarted the phone, & it's still not working. Or it'll work the first time I try it after restarting the phone, but it only works once. What's going on & how do I fix it, so that my security pattern is required in order to get into my phone? 
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4 Comments
djunoxx
Active Level 3
Galaxy J
Ensure Google Smart Lock (especially on body detection, or trusted devices) is not enabled.
Additionally, ensure that you have not set any timeout for the lock screen.
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hiitu
Active Level 1
Galaxy J
I only used Samsung device default lock.
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hiitu
Active Level 1
Galaxy J
and immediately mode use for lock screen.
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admin_
Expert Level 5
Galaxy J
We apologize for the inconvenience caused. We would suggest you to visit nearby Samsung Service Centre so service engineer will examine your device physically. Please find service centre details in the link provided http://www.samsung.com/in/support/servicelocation/ Be sure to hit ♡ when you find an answer that works for you.
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