Original topic:

Videos not playing properly on my Galaxy J7max phone

(Topic created on: 06-13-2021 09:45 AM)
AnandaKumarHS
Beginner Level 2
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Galaxy J
My Samsung J7 Max video get hanged while playing any video either via YouTube/FaceBook/whatsapp or playing video stored on phone since 2 month , I suspect it's happening due to recent security patch installed or after updating of new android version update.

 i clear all cache memory, even i reset the phone but the problem still occurs . I'm a working professional and i can't watch videos, friends whatsapp statuses and screen is like pause or slow motion video but sound continuously running.

Does anyone have any idea how this can be fixed or samsung service centre may fix the issue?
9 Comments
ChandanMallick
Active Level 10
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Galaxy J
Update the Android system webview in playstore
0 Likes
AnandaKumarHS
Beginner Level 2
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Galaxy J
Its upto date.. don't know what to do.
0 Likes
ChandanMallick
Active Level 10
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Galaxy J
Go for clear cache partion once
0 Likes
AnandaKumarHS
Beginner Level 2
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Galaxy J
Only 80mb cache have.
0 Likes
ChandanMallick
Active Level 10
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Galaxy J
How did you carry wipe cache partion
0 Likes
ChandanMallick
Active Level 10
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Galaxy J
This is to be done by recovery mode
0 Likes
Kawsar4s
Active Level 9
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Galaxy J
Change your media player (Such as MX player, KM Player, VLC Player)
0 Likes
cs-member13
Expert Level 1
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
apv412
Active Level 1
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Galaxy J
I also experienced same. But my problem was solved by doing wipe cache partition and clearing the data of setting in app section
0 Likes