' camera app keeps stopping ' issue

[anoymous_user]

Hi guys I'm using a samsung galaxy j5. When I use camera app and start making a video , the screen freezes,  back , home and menu buttons stop working. And it shows a dialogue ' camera keeps stopping ' I've cleared all cache and data but it didn't work .

Can anyone tell how to solve this issue? 

[VedantKalore]

J5! Upgrade your Galaxy!

[Himanshu_]

Do clear system cach memory . Or reset phone

[Anonymous]

I think you need to factory reset phone or reinstall firmware.

[adminkiller]

Restart your phone

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support