fingerprint sensor not working

[shiva_001]

What i can do  it had been 2 days but it is not working and i have bought this phonw in november only

[chndn811]

Try to remove and add your fingerprint again to see if it works.
If it doesn't take fingerprint, visit service center as your device is in warranty.

[shiva_001]

But fingerprint option is not opening also

[rush20]

Please visit service center as soon as possible

[samfan91]

Try factory reset, if not resolved then visit service center.

[BVikram]

Run fingerprint sensor test in test menu, see if it's pass.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Members_tVEStUO]

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