Original topic:

Fingerprint sensor suddenly stopped working

(Topic created on: 05-15-2025 07:06 PM)
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BadExp
Active Level 1
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Galaxy F
For last a few days I am facing so many problems in Samsung F06 device. Some are below mentioned:
1 calls are automatically disconnecting after some times or not connecting calls
2 today fingerprints scanner suddenly stopped working complety 
3 5g network not working and 4 g network is working sometime and sometime showing 2g network in 5G available here.
4 sometime typing problems are here in keyboard while typing 
5 after registration of complaint at Samsung customer care No proper solution they are providing me after personal visit to authorised centre.
6 they said phone not purchased from outside online shopping sites like flipkart and amazon instead of only Samsung site.
7 Samsung authorized center persons are giving orders to us where to purchase our products 

Their duty to resolve the complaints and has not to right give any order or suggestions without my word.

So bad and worst experience 😪 

7 Comments
Abhijeet226
Active Level 7
Galaxy F
For the last few days, I have been facing many problems with my Samsung F06 device. Some are mentioned below:

1. Calls are automatically disconnecting after some time, or not connecting at all.
2. Today, the fingerprint scanner suddenly stopped working completely.
3. The 5G network is not working, and the 4G network works intermittently, sometimes showing a 2G network even though 5G is available.
4. I sometimes experience typing problems with the keyboard.
5. After registering a complaint with Samsung customer care, I received no proper solution, even after a personal visit to an authorized center.
6. They said the phone was not purchased from online shopping sites like Flipkart and Amazon, but only from the Samsung site.
7. Samsung authorized center personnel are dictating where I should purchase my products. Their duty is to resolve complaints, not to give orders or suggestions without my consent.

This has been a bad and frustrating experience.
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goodthings
Expert Level 5
Galaxy F
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy F
Your's most welcome to here.
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BadExp
Active Level 1
Galaxy F
Thanks 🙏
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goodthings
Expert Level 5
Galaxy F
Your's most welcome 🙏.
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.

Warm Regards,
Samsung Customer Support

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BadExp
Active Level 1
Galaxy F
There are more than 3 days had been spent already but nor response yet neither any resolution??
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